Refund policy

Returns & Refunds Policy

We want you to love your purchase. If for any reason you're not completely happy, we offer a 14-day return policy — you have 14 days from receiving your item to request a return.

Eligibility for returns Your item must be in the same condition as received — undamaged and in its original packaging. You'll also need your receipt or proof of purchase. To start a return, please contact us at maureenchaloner.art@outlook.com. Once accepted, we'll provide instructions on where to send your item. Please do not send items back without contacting us first. Return address: 79 Upham Road, Swindon, SN3 1DL.

Original paintings Carefully packaged to ensure safe delivery. If your painting arrives damaged, contact us within 48 hours with photographs and we'll make it right.

Commissioned and personalised artwork Non-returnable unless they arrive damaged or faulty, as they are created specifically for you.

Fine art prints Must be returned in their original packaging, undamaged. We cannot accept returns on prints that have been framed or altered.

Damages and issues Please inspect your order upon arrival and contact us immediately at maureenchaloner.art@outlook.com if anything is damaged or incorrect.

Exchanges Return the original item and place a new order once the return is accepted.

European Union — 14-day right of withdrawal If your order is being shipped to the EU, you have the right to cancel or return within 14 days of receiving it, without giving a reason. Your item must be in its original condition and packaging. Commissioned or personalised artwork may be exempt from the right of withdrawal. To exercise your right, log in to your account and submit a return request.

Refunds Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at maureenchaloner.art@outlook.com.